At pk989, we take the privacy of every Pakistani player seriously. This Privacy Policy explains in clear, plain English exactly what personal data we collect, why we collect it, how it is used, how it is protected, and what rights you hold over your own information. Please read this document fully before creating your pk989 account.
Before reading the full legal text below, here is a plain-English summary of the six core commitments pk989 makes to every player regarding their personal data.
pk989 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours. We use it solely to operate your account, process transactions, and improve your experience on the platform.
Every piece of data you transmit to pk989 — from login credentials to JazzCash deposit details — is encrypted using 256-bit SSL, the same standard used by Pakistan's leading banks. Your information is unreadable to any party intercepting your connection .
Every pk989 account holder has the right to access, correct, export, or request deletion of their personal data at any time. Simply contact our support team via live chat or email and we will process your request within the timeframes set out in this Policy.
pk989 collects only the personal information that is strictly necessary to verify your identity, process payments, and comply with our international gaming licence obligations. We do not request data we do not need, and we do not retain data beyond its required purpose.
We document every category of personal data we process, the legal basis for processing it, and the parties we share it with. This Policy gives you full visibility into our data practices so there are no surprises — what you read here is exactly what we do.
Personal data is not kept indefinitely. pk989 applies specific retention schedules to each data category, driven by regulatory requirements and legitimate business need. When a retention period expires, data is securely deleted or anonymised without any action required from you.
This Privacy Policy applies to all personal data collected by pk989 ("the Company," "we," "us," or "our") through the online gaming and sports betting platform accessible at pk989.bet, including all associated mobile interfaces, customer support channels, promotional communications, and payment processing touchpoints.
pk989 acts as the data controller in respect of all personal information collected directly from players. Where we engage third-party processors — such as payment providers including JazzCash and EasyPaisa, identity verification services, or fraud prevention systems — those parties process data solely on our instructions and under contractual data protection obligations.
This Policy should be read alongside the pk989 Terms & Conditions and Responsible Gaming Policy, which together form the complete set of governing documents for your pk989 account relationship.
When you create a pk989 account, we collect the following information: your full legal name, date of birth, Pakistani CNIC number or passport number, residential address, email address, and mobile phone number. This information is mandatory — without it, we cannot open an account, verify your identity, or fulfil our obligations under our international gaming licence.
To comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements, pk989 may request copies of one or more of the following: a valid Pakistani CNIC (front and back), a current passport, a recent utility bill or bank statement as proof of address, and source-of-funds documentation for higher-value accounts. These documents are processed securely and retained only for as long as required by applicable regulations.
We collect data related to deposits, withdrawals, and wagers placed on the platform. This includes payment method identifiers (such as your JazzCash or EasyPaisa registered mobile number, bank account references, or USDT wallet address), transaction amounts, timestamps, and transaction status records. pk989 does not store full card numbers or complete banking credentials on its own servers.
We automatically collect certain technical and behavioural data when you use the pk989 platform. This includes your IP address, device type and operating system, browser type and version, pages visited, games played, session duration, click patterns, and referring URLs. This data is collected via cookies and server logs as described in Section 6.
If you contact pk989 customer support — whether via live chat, email, or any other channel — we retain a record of that communication, including its content and timestamps, for quality assurance, dispute resolution, and regulatory compliance purposes.
Where you use pk989's responsible gaming tools — such as deposit limits, session reminders, cooling-off periods, or self-exclusion requests — we record and process that information to give effect to your preferences and to comply with our obligations as a licensed gaming operator.
| Data Category | Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account creation, KYC, age verification | 5 years after account closure |
| KYC Documents | AML compliance, identity verification | 5 years after account closure |
| Financial & Transaction | Payment processing, AML monitoring | 7 years (regulatory requirement) |
| Usage & Behavioural | Platform improvement, fraud detection | 13 months (rolling) |
| Support Communications | Dispute resolution, quality assurance | 3 years after last interaction |
| Responsible Gaming | Licence compliance, player protection | 5 years after account closure |
| Marketing Preferences | Consent-based communications | Until consent withdrawn |
pk989 uses your personal data for the following purposes:
pk989 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pk989 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the specified purpose:
To process your deposits and withdrawals, we share relevant transaction and identity data with our payment partners, including but not limited to JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing services. These partners process your data under their own privacy policies and are contractually obligated to handle it securely.
We work with third-party KYC and AML service providers to verify player identities and screen transactions. These providers receive only the minimum data necessary to complete their verification function and are bound by strict data processing agreements.
In circumstances where we are legally compelled to do so — including requests from gaming regulators, law enforcement agencies, or court orders — pk989 may disclose personal data to the relevant authority. We will not disclose more data than is strictly required by the relevant legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, player data may be transferred to the acquiring or successor entity, subject to equivalent data protection commitments applying to the transferred data.
pk989 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support fraud prevention. The following categories of cookies are used:
Marketing or third-party advertising cookies are not used on pk989. You can manage your cookie preferences via your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features.
pk989 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While pk989 takes all reasonable precautions, no online platform can guarantee absolute security. You also have a role to play — please use a unique, strong password for your account and never share your login credentials with anyone.
pk989 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The specific retention periods for each data category are set out in the table in Section 2 above.
Upon expiry of the applicable retention period, personal data is either securely deleted using industry-standard data destruction methods or anonymised in such a way that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
Where you have exercised your right to erasure (as described in Section 9) and no overriding legal obligation prevents deletion, pk989 will action your request within 30 days and confirm the deletion in writing.
As a data subject, you hold the following rights in respect of your personal data processed by pk989. To exercise any of these rights, please contact us via live chat or by emailing [email protected] with the subject line "Data Rights Request."
pk989 operates as an internationally licensed gaming platform and, as such, some personal data may be transferred to, stored, or processed in jurisdictions outside Pakistan. This may occur when we engage payment processors, KYC verification providers, or cloud infrastructure services that operate internationally.
Where personal data is transferred internationally, pk989 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to, or exceeding, that described in this Policy. These safeguards include contractual data protection clauses incorporated into all data processing agreements with third-party service providers.
pk989 strictly prohibits access by any individual under the age of 21. The platform does not knowingly collect personal data from any person below this age. If we discover or have reason to believe that personal data has been submitted by an individual under 21, that account will be suspended immediately, the data will be deleted, and any deposits may be returned at our discretion following verification.
If you are a parent or guardian and believe your child has registered on pk989, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete all associated data.
pk989 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable regulations. Amendments will be published on this page with a revised effective date. Where a change is material — meaning it significantly affects how we process your data or your rights — we will notify registered players via the email address on file.
Your continued use of the pk989 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, please discontinue use of the platform and contact us to close your account.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how pk989 handles your personal information, please contact us through the following channels:
We aim to resolve all privacy-related complaints within 14 business days. If you remain dissatisfied with our response, you may have the right to escalate your complaint to the relevant supervisory authority or the data protection authority in your jurisdiction.
Now that you know exactly how your data is protected, explore the full pk989 experience — cricket betting, live casino, PSL markets, slots, and more. All in PKR. All secure. Must be 21 or older to register.